Refund Policy

This policy is part of our Terms of Service. If the Terms and this policy ever differ on a refund question, the more specific rule in this policy controls. “We” means Algorabia LLC. Packages are custom, fixed-price services: time is booked and work starts as soon as you send the intake form. That’s why refunds depend on how far the work has gone.

The short version

Stage	Refund
Days 0 to 14 after payment, intake form not sent	Full refund on request
Day 15 onward, intake form not sent	Refund on request minus a 10% admin fee
Day 60, intake form still not sent	Order closes automatically and is refunded minus a 10% admin fee
Intake sent, up to 25% of delivery days used, no draft shared	50% of the package price (plus unstarted add-ons in full)
Intake sent, more than 25% of delivery days used, or a draft shared	No refund
Order closed because you stopped replying for 30 days after the intake	No refund (you get the work done so far)
After delivery	No refund, fixes through your included revisions
Fast delivery late only because of us	Fast delivery fee refunded

Days are calendar days counted from the date of payment. Delivery days are business days (Monday to Friday, UTC) counted from the day we receive your intake. EU and UK consumers also have the rights in Section 9.

1. Before work starts (intake form not sent)

Work starts only when you send the intake form. Until then:

Days 0 to 14 after payment: cancel by email for a full refund.
Day 15 onward: cancel by email for a refund of the amount paid minus a 10% admin fee (it covers the time we kept reserved and payment costs).
Day 60: if the intake form still hasn’t been sent, the order closes automatically and we refund the amount paid minus a 10% admin fee. We’ll email you a reminder before this happens. You don’t need to ask.

2. After work starts, before delivery: partial refund

Work starts when we receive your intake form. If you cancel after that and before delivery:

Up to 25% of the delivery days used: we refund 50% of the package price.
More than 25% of the delivery days used, or a first draft, demo or build has been shared: no refund.
Add-ons that haven’t been started are refunded in full. Add-ons already started or done aren’t.

Delivery days used are counted in business days from the day we received your intake, not counting days we were waiting on you.

Partial work shared before a cancellation stays ours. You can’t use it unless you pay the full price for it.

3. After delivery: no refunds, revisions instead

Once we’ve delivered, there are no refunds. This applies whether the work was accepted in writing, accepted automatically after the review window, or put into use (see Terms, Section 7).
If the delivery doesn’t match what the package page said, tell us within the review window. We’ll fix it with your included revisions. That’s the remedy for delivered work.
Changing your mind, changing requirements, or wanting features that weren’t in the package isn’t a reason for a refund. We can quote those as an add-on.

4. When we cancel

If we cancel your order without any fault on your part (for example we can’t take it on), you get a full refund of everything not yet delivered.
If your intake shows the project is much bigger than the tier you bought and you choose not to upgrade or cut the scope, you get a full refund if we haven’t started building yet.
If we cancel because you broke the Terms (for example abuse, illegal requests or a payment dispute), no refund is due beyond what the law requires.

5. Fast delivery add-on

If you paid for Fast delivery and we deliver late for reasons that are only on our side (not waiting on you, not caused by a third-party outage or force majeure), we refund the Fast delivery fee. That’s the only refund for late delivery. Standard delivery days are estimates (see Terms, Section 7).

6. Inactivity, and things never refunded

Inactivity before the intake: covered by Section 1. Refund of the amount paid minus a 10% admin fee once 15 or more days have passed, automatically at day 60.
Inactivity after the intake: if you stop replying for 30 days in a row after we ask for something, we may close the order. We’ll email you first. We deliver the work done so far, the order counts as complete, and no refund is due.
Third-party costs: subscriptions, API or AI usage, hosting, domains or anything else billed by other providers, even if we helped set it up.

7. How to ask for a refund

Email [email protected] from the email you used at checkout. Include your name and the package you bought. We’ll reply within 5 business days. Approved refunds go back to the original payment method through Stripe. Banks usually take 5 to 10 business days to show them.

8. Chargebacks and payment disputes

Please talk to us first. Most problems get fixed fast in Slack or by email.

If you open a chargeback or payment dispute without contacting us first, or for an order that’s been delivered or that isn’t refundable under this policy:

We’ll pause all work and remove access to work in progress until it’s resolved.
We’ll give the payment provider our records: your checkout acceptance of these terms, your intake, the Slack history and the delivery.
The licence and ownership transfer in the Terms don’t happen for a disputed or reversed payment, so the Deliverables can’t be used.
Where the law allows, you’ll owe us any dispute fees and reasonable costs of collecting amounts due.

This doesn’t limit any right you have under your card issuer’s rules for real fraud or unauthorised charges.

9. Consumers in the EU and UK: right of withdrawal

Our packages are aimed at businesses. If you’re buying as a consumer (for personal, not business, use) and you live in the EU or UK, you usually have a 14-day right to withdraw from a distance contract for services, starting the day you pay.

Asking us to start right away. At checkout you ask us to start within the 14 days and confirm you understand that:
- if you withdraw after work has started, you’ll pay for the work done up to the moment you tell us (we’ll refund the rest, in proportion to the total Scope); and
- you lose the right to withdraw once the service has been fully performed.
How to withdraw. Send a clear statement to [email protected] within the 14 days. You can use the model form below, but you don’t have to.
Refund timing. We refund any amount due within 14 days of receiving your withdrawal, to the original payment method, with no extra fees.

Where this section gives you more than Sections 1 to 6, this section wins. Nothing in this policy limits other statutory rights you have as a consumer.

Model withdrawal form

To: Algorabia LLC, 5830 E 2nd St, Ste 7000 #28603, Casper, WY 82609, USA, [email protected]

I hereby give notice that I withdraw from my contract for the following service: ____________ (package and tier)

Ordered on: ____________ · Name: ____________ · Address: ____________ · Email used at checkout: ____________

Date: ____________

10. Changes

We may update this policy. Paid orders stay under the version shown when you paid.